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In this section we list the most frequently asked ‘general’ questions
Should you miss certain information or if you have any other questions, please let us know!


To which destinations am I able to ship with Fastex Courier?

We are able to ship your consignments domestically as well as internationally to a lot of destinations. You can use our quote and booking tool to check if the country you wish to ship your goods to is available. If the country is not displayed, please contact us so we can find a tailormade solution for you.


How do I pay for the logistics services I use?

Payments are made on account, which is helpful because it saves you time. You will receive an invoice with all arranged shipments of the previous week. Payment facilities You are able to pay by using different means and options. You can pay by using Bank Transfer,Mastercard,Visa,Paypal Prepaid and Cheque payment.


How do I pick or collect my cargo/parcel ?

The parcel/Cargo can be collected at our offices or Selected partners or simply delivered to your address .


Can I track all shipments?

Yes.You simply enter your tracking number and get to access all details and status of your consignment.

It is advisable to use new packaging for your consignments since used cardboard gets weaker when re-used. We recommend three-layered cardboard for packaging. In addition we advise to make sure that the shipped goods are packed in such way that they are shock resistant. Read more about

No, there are no restrictions. You can send as many consignments as you want.

Yes. We offer insurance on shipments of general goods, fragile goods and even shipments of notebooks, tablets and mobile phones. Contact our customer support for the exact insurance fees.


Our friendly, Cost effective and reliable professional service is available at times that suit you. We are there 24/7, 365 days a year to assist you.

  • We beat any reasonable quote
  • unlike others we understand logistics and the value of SLA
  • We have experienced and dedicated staff who understands the customer requirements
  • Our fleet of distribution vehicles is robust enough to meet diverse and varied customer requirements
  • we will undertake any sort of work at anytime
  • we pro actively monitor all of our customers job
  • we will supply live traffic updates to stay on top of our customers jobs